Return & Refund Policy

Regale Home Living
Effective Date: 8 May 2025

Thank you for shopping with Regale Home Living. We’re committed to providing you with high-quality products and a smooth shopping experience. If you’re not completely satisfied with your purchase, we’re here to make things right.

This policy explains when and how you can request a return, exchange, or refund.

Who We Are

“Regale Home Living” refers to our company, operated by [insert your legal entity if applicable], based in India.
“Our website” means https://www.regalehome.com.
“Our products” or “Goods” are the home and living items you purchase from us.
“You” means any customer who places an order through our website.

When Can You Return an Item?

You may be eligible for a return or refund if:

You request it within 7 days of receiving your order
The item arrived damaged, defective, or incorrect
The item is unused, in its original condition, and packed in the original packaging

Please note that we may not accept returns if the product shows signs of use, damage after delivery, or is not returned in its original condition.

How to Request a Return or Cancellation

If you’d like to return an item or cancel your order, please get in touch with us as soon as possible:

Email: support@regalehome.com
Phone: +91 9891090977 (Monday to Friday, 10:00 AM – 6:00 PM IST)
Address: Please refer to your product packaging box.

When you contact us, please share your Order ID, your contact details, and a clear explanation of why you’d like to return or cancel.

How Refunds Work

If your return is approved:

We’ll process your refund within 14 business days of receiving the returned item.
Refunds will be made using your original payment method, unless we agree otherwise.
We do not charge any transaction or processing fees for refunds.

If you received a damaged, defective, or wrong item, we’ll also cover the return shipping cost. If we’re unable to approve your return, we’ll let you know the reason, and no refund will be issued in that case.

Order Cancellations

You may cancel an order within 24 hours of placing it, or up until the order has been shipped — whichever comes first. If the order has already been shipped, the return process applies instead.

Exchanges

If you receive an item that’s defective or not what you ordered, we’ll happily send you a replacement at no extra cost. Please share clear proof of the issue, such as photos or an unboxing video, when you contact us.

Need Help?

If you have any questions about our Return & Refund Policy or need help with a return or exchange, we’re always here to assist you.

📧 Email: support@regalehome.com
📞 Phone: +91 9891090977

Thank you for choosing Regale Home Living. We appreciate your trust and look forward to making your home a little more beautiful.

Return & Refund Policy