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Refund & Exchange Policy

Return & Refund Policy

We want your shopping experience with us to be smooth and transparent. If you need to request a return, exchange, or replacement, please review the policy below carefully.

Return & Exchange Window

  • Return or exchange requests must be raised within 72 hours (3 days) from the date of delivery.
  • Requests submitted after the 3-day period may not be accepted.

Mandatory Unpacking Video

To claim a return, exchange, or replacement, it is mandatory to record a clear, continuous unpacking/unboxing video from the moment the sealed package is opened.
The video should clearly show:
  1. The sealed outer packaging before opening.
  2. The shipping label and package condition.
  3. The complete unpacking process.
  4. The product received.
  5. Any visible damage, defect, missing item, or incorrect product.
The video should be recorded without cuts, pauses, or edits.
Return, exchange, damage, defect, missing-item, or incorrect-product claims may not be accepted without a valid unpacking video.
We therefore strongly recommend recording the complete unboxing of every order before opening or using the product.

Eligibility for Return or Exchange

To be eligible for a return or exchange, the product must:
  1. Be unused, unwashed, and unworn.
  2. Be in its original condition.
  3. Have all original tags, labels, accessories, and inserts intact.
  4. Be returned in its original packaging.
  5. Show no signs of use, damage, alteration, or mishandling.
  6. Be accompanied by the required unpacking video where applicable.
  7. A return or exchange will only be accepted if the product is received damaged or defective, subject to verification by our team.
Products that do not meet these conditions may not be eligible for return or exchange.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact our customer support team within 72 hours (3 days) of delivery.
Please share:
  • Your Order ID
  • Clear photographs of the product
  • Clear photographs of the packaging
  • A complete unpacking/unboxing video
  • A brief description of the issue
Once the request is reviewed and approved, we will assist you with an appropriate replacement, exchange, or resolution.

Exchange Requests

If an exchange is available for your product, it will be subject to:
  • Product eligibility
  • Product availability
  • Condition of the returned item
  • Successful quality inspection
If the requested replacement product or variant is unavailable, our team will inform you about the available alternatives or applicable resolution.

Return Inspection

All returned products are subject to a quality inspection after they are received by us. The return may be rejected if the product:
  • Has been used, worn, washed, damaged, or altered.
  • Is returned without original packaging.
  • Has missing tags, accessories, parts, or labels.
  • Shows signs of improper handling.
  • Does not match the product originally shipped.
  • Does not meet the eligibility conditions mentioned in this policy.
We reserve the right to decline a return or exchange if the returned product does not meet our return conditions.

Refunds

Once the returned product has been received and successfully inspected, eligible refunds will be processed according to our refund procedure. Refunds will generally be issued to the original payment method or through another applicable method communicated by our team.
Please note that processing times may vary depending on the payment provider or banking partner.
Any applicable shipping, handling, convenience, or other non-refundable charges will be treated according to the terms applicable to the original order.

Return Shipping

Return shipping conditions may vary depending on the reason for the return. For approved claims involving a damaged, defective, or incorrect product, our team will guide you regarding the return or replacement process.
For other eligible return or exchange requests, applicable reverse-shipping charges, if any, will be communicated before the return is processed.

Non-Returnable Products

Certain products may not be eligible for return or exchange due to hygiene, personal-use, customisation, clearance, promotional, or other product-specific conditions. Any such restrictions will be mentioned on the relevant product page or communicated at the time of purchase.
Products that have been customised, altered, personalised, or made specifically for the customer may not be eligible for return or exchange unless they are received damaged, defective, or incorrect.

How to Raise a Return or Exchange Request

To initiate a request, please contact our customer support team within 72 hours of receiving your order.
Please provide:
  • Order ID
  • Name and contact details
  • Product name
  • Reason for the return or exchange
  • Relevant photographs
  • Mandatory unpacking/unboxing video
Our team will review the request and share the next steps once the claim has been verified.
Please do not send any product back without receiving return instructions or approval from our team.

Important Note: Submitting a return or exchange request does not automatically guarantee approval.

All requests are reviewed based on the condition of the product, supporting photographs, unpacking video, order details, and the terms mentioned in this policy.
By placing an order with us, customers are considered to have read and accepted the applicable Return & Exchange Policy.